Monday, September 27, 2010

If I Throw Out Large Technical Words, Maybe She'll Hang Up The Phone

I think I have a pretty high degree of common sense. Couple that with my 8 years of college (no, I'm not a doctor) I think that I am equipped to learn faster and see patterns quicker than the majority of the population. The upside: I can pick up a skill with relatively little effort. Except swimming and since I'm in a land-locked state and very rarely find myself in a scene from Open Water, I'm not going to worry too much about that.

I find that this trait many times leads me to impatience and a short fuse with people who don't necessarily have the cognitive skills that 457,000 hours in a classroom has afforded me. Having to nearly bite my tongue off most days, I try to count to ten when I feel my fuse start to go. And to make sure that I am fully aware of this flaw, the technical customer service gods conspired against me today.

There are few things that can irritate the bejeezus out of an IT manager: large scale service outages that you have no hope or possibility of ever controlling (service level agreements? What's that?) and dealing with other nerds on the phone for long periods of time. Today I was lucky enough to experience both at the same time.
Oh, you say that my hosted server that serves up a software portal to 350 people "locked up" in the middle of a script and therefore never fully booted up? Tell me again what multi-threaded means?

One, two, three...

Oh, now I get it, this hardware lock up happened three days ago and you thought you'd just wait around to see if it ever came back up? Riiiiight.

...four, five, six...

So how's about this, Douche-Canoe, how about you replace the hardware right this instant because I'm out of patience seeing as I've been on the phone with various versions of you for the past 6 1/2 hours?

'KThanksBye.

Friday, September 10, 2010

Of Foxtails and Bitches

Paulie Walnuts is a soft wirehair dachshund and with the exception of his occasional grooming, has required very little monetary upkeep. Recently his ear had been giving him trouble; he would scratch the inside until it bled. Constantly. He had a lot of wax in that particular ear so I just figured we should pick up an ear cleaner and give him a few shots of it. I asked the husband to call the vet to recommend an ear solution. The vet tech recommended that we come in instead. Paulie is one of Dr. R's favorites so bringing him we figured was just a way for him to see Paulie after a long absence. When we walked in to the office there were three other dogs there plus several whimpering animals that we could hear from the back room.

In the middle of the waiting room was a giant white fluff. She was a Great Pyrenees named Smidgen. She was in town for a dog show but wasn't feeling her best. The "bitch" (the co-owner's label, not mine) only had her picture taken before heading to our vet's office after a referral from someone at the dog show. She laid on the ground panting and looking rather sad. Another patient was a black pug whose owner had just moved to town. They came home at lunch to find a swelling on the side of Rafiki's neck the size of an orange. Terrified, they found Dr. R in the phone book and brought her in. Howling in one of the rooms was a less than one year old bloodhound. He was upset about something but Paulie was curious enough to poke his head into the room and make him howl even more.

When it was Paulie's turn Dr. R asked us to hold him and briefly talked about the great new ear solution that he would give us for Paulie's ears. He looked into Paulie's right ear which was healthy and pink. He didn't look into his left ear for long before he pulled a tube out of the drawer next to him and said, "He has a foxtail in his ear." I was confused and he showed me the tube - in it was what looked like a bunch of small, thin dried leaves.

The good news was that he could remove it and the bad news was that Paulie would have to be knocked out. So Dr. R gave him a quick shot from a syringe in his shoulder to calm him. We took Paulie to the waiting room for about 10 minutes for the doggy-valium to take effect. They brought another syringe out with some stuff that looked vaguely familiar and then took him into the back room. A few minutes later, Dr. R brought out the offending seed that looked like some kind of insect. He offered it to me as a souvenir and I declined. They cleaned him up and while still sedated, brought him to me to hold while he came to. He couldn't hold his tongue in and was totally out of it. He eventually started to come to - looking like he was watching a tennis match as his head bobbed from side to side. After 30 minutes of watching him slowly come out of his drug-induced haze, we took him home. Our story had a happy ending thankfully.



But during those 30 minutes of waiting we saw some not so happy scenarios play out. Smidgen, the bitch who was not feeling like her usual peppy 10-year-old self had an x-ray taken to see if she had possibly eaten something that she should not have. The prognosis was bleak: this sweet, giant cotton ball had a massive abdominal tumor. They didn't think she would make the car ride home to Illinois. Her days had been reduced to hours and her other co-owner would be flying in to say goodbye tomorrow morning. The vet tech and Dr. R exchanged looks that made me think tomorrow's flight could be too late.

As we were leaving, Rafiki was being taken into the backroom to test a salivary gland for the cause of its swelling. I recognized the fear in the owner's eyes and felt terrible for her.

I am sitting here on my couch with a sweet little yellow fluff in my lap; warm and sweet and still very much out of it. I am thankful that we didn't have to make any hard decisions today.

Thursday, September 09, 2010

Day 4

Dieting is the worst! On the rare occasion that I buy them, I could have a box of Ho Hos sitting in my pantry for months - MONTHS I tell you! - and not be tempted to devour the entire box while sitting on the couch watching Jerseylicious. But the minute I start a diet I can't thing of anything else. Ho Hos, chips and french onion dip, Swedish fish, tootsie rolls, Doritos. You name something with high fructose corn syrup and/or a calorie count higher than my daily recommended intake and I HAVE TO HAVE IT. NOW. One thing I have decided to not give up however is my beloved McDonald's sweet tea.

At only day 4 the training has been intense. Core training started this morning at 5am. My instructor (captor...whatever) is a delightful woman who, although at least 5 years older than I, looks like she could wrestle (and beat!) an entire football team at the same time, all the while prepping for a strut down the catwalk in Milan. The workout she had planned for me this morning left a ringing in both ears, light headed-ness that made me question whether I just had my ass handed to me or was taking shots of tequila and a soreness that settled into my bones within an hour of finishing.

While I would love to go on and on about the past four days of training and dieting I ca no longer lift my arms up to continue typing.

Saturday, September 04, 2010

Kickstart

Ninety days of hard-core training start on Monday. Long gone are the days of I-might-be-able-to-hit-the-gym-right-after-I-eat-this-delectable-package-of-HoHos-....-forget-the-gym-these-HoHos-are-awesome. My schedule will consist of healthy diet, long runs, lots of laps in a pool and countless hours on a bike. If I don't drown in said-pool (or die of embarrassment from the grotesque one-piece "sport swim suit"), my short-term goal is to finish the Las Vegas half marathon in December under 2 hours, 30 minutes. I have the gear, I have the ability (I'm pretty sure) and I have the desire. Oh and did I mention that I also have a birthday coming up?

I will be 36 three weeks from tomorrow. This is not a momentous milestone by any means to most people, but a long gone memory came to me about 9 months ago in a cold sweat panic; I recalled my first trip to Colorado many (many, many) moons ago. It was then that I fell in love with the Centennial state and ultimately decided my fate. The decade or two that passed between that first visit and my eventual move was dotted with bad habits and a body so disheveled it was barely recognizable. And so it was that I had long forgotten the promise I made to myself all those years ago.

But here I am, 4 years out from the deadline I set to scale a mountain in what has been described as "a treacherous series of switchbacks through a Martian-like rock-scape". Starting at an elevation of 6,295 feet runners climb up the side of the mountain for 13.32 miles to an elevation of 14,110 feet. And then back down again. This Pike's Peak marathon fills up all 800 spots in less than a day.

Can I do it? Well, I have a lot of work to do to prepare and relatively little time to do it. But I want to stand at the bottom of that mountain and tell my young, irresponsible, unsure and confused self from way back when just one thing: this life is not a dress rehearsal - make each day count! (I might also mention not to try the at-home hair highlights.) With that I will head to the medical tent to have the wounds sewn, the breaks splinted, pull the oxygen mask to my face and wheel myself to the nearest bar.

Thursday, September 02, 2010

My Phone Updated!!!

Things I love about the latest Android update on my HTC Incredible:

  • flashlight app
  • App Sharing
  • WiFi Hotspot
  • Voice Commands
  • the way my battery drains in a fraction of the time it used to
  • Facebook returning errors every time I try to update the news feed or notifications
That is all. (so far)

Wednesday, September 01, 2010

Waiting For a Reset

The "What if...." and "If only...." conversations with myself had finally stopped popping up anytime I would see a cute stroller or a Pottery Barn Kids storefront. And then I watched Away We Go. It's a good movie. And funny. Until the soul-crushing moment that this was spoken:
"....I wonder if we've been selfish. People like us we wait till our thirties and then we're surprised when the babies aren't so easy to make anymore and then every day another million fourteen year olds get pregnant without trying. It's a terrible feeling...."
And that is why I am at work today looking like I've gone 12 rounds with Mike Tyson (pre-ear-biting days of course). My eyes, all puffy and red, still fill with tears when I dare to let my mind do anything other than read through lines of code and write user manuals.

It's days like these that make it hard to believe that it ever will be any easier. When the tears dry, I will reset my "Days Without A Breakdown..." counter back to zero and start again.